Customer Satisfaction Survey


We are conducting a customer satisfaction survey to evaluate the effectiveness of our ISO 9001 Quality Management System, find solutions to your requests and complaints, and provide you with better service. Please answer the following questions fairly, objectively, and truthfully so that we can use them to improve the Quality Management System and our relationship with customers. The responses provided will only be used to enhance the Quality Management System and relationships with our customers. The answers will not be used for any other purpose and will not be disclosed to individuals or entities outside of Çelikray. Thank you for your time.

Lütfen size en uygun seviyedeki karşılığı işaretleyiniz.
Strongly Agree : 5
Agree: 4
Neither Agree nor Disagree : 3
Disagree : 2
Strongly Disagree: 1
5
4
3
2
1

I am generally satisfied as a customer.

The products I purchased are delivered on time.

The quality of the products I purchased is sufficient.

I would recommend Çelikray to other companies.

I don't experience delays in fulfilling my quote requests.

I am satisfied with your pricing policy.

My complaints are responded to in a timely manner.

The attitude of the sales staff towards our company is good.

I am satisfied with the way your products are packaged.

Billing procedures are correct and timely.

My requests are met in a timely manner.

I am satisfied with the working conditions.

I am satisfied with the frequency of your visits to our company.

I can easily reach your company if needed.

Your product range meets our needs.

What are your recommendations for us to provide better service?

Thank you for your contributions, we wish you good luck.

Fevzi Çakmak Mah., Kobisan 3 Sanayi Sitesi 10753 Sk. C Blok No:30C, 42050 Karatay/KONYA

T: 0 332 350 18 28

F: 0 332 350 99 96

M: mail@celikray.com

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